NO

NAME OF THE SERVICE

REQUIRED DOCUMENTS

THE AVERAGE COMPLETION TIME OF THE SERVICE

1

Membership Process

1-University ID card

2-Filling out the membership form (At first application)

5 Minutes

2

Book Borrowing and Returning Process

1- University ID card (Membership is required)

2-The publication that is being borrowed or returned

3 Minutes

3

Clearance Process

1- University ID card

2-5 Minutes

4

Inter-Library Lending Services

1-University graduate or personnel ID card

2-Filling out the Inter-Library Loan Request Form

Loaned : 2 Business Days

Borrowed: 7 Business Days

5

Customer Services

1- Fulfillment of the user's printed or electronic requests

5 Minutes

6

Audio-Visual  Materials Services

1- University ID card

2-User’s requests

a)Braille printing of the requested publications

b)Scanning and transferring of the requested publications to a CD

c)Scanned publication being turned into .mp3 format

d)Printed publication being turned  into sound format

a- Braille Printing (1 Page): 2 Minutes

b- CD with scanning pages (1 Page)  : 2 Minutes

c- 2 Minutes (1 Page)

d- 10 Minutes (1 Page)

7

Correspondences

1-Incoming Document / Outgoing Document

½ Days

8

Rare Books

1-The publication that is being requested to be scanned  (In accordance to the Copyright Law)

1 Minute (Page)