EGE UNIVERSITY

Directorate of Library and Documentation

Service Standarts

EGE UNIVERSITY RECTORATE DIRECTORATE OF LIBRARY AND DOCUMENTATION SERVICE STANDARTS

NO

NAME OF THE SERVICE

REQUIRED DOCUMENTS

THE AVERAGE COMPLETION TIME OF THE SERVICE

1

Membership Process

1-University ID card

2-Filling out the membership form (At first application)

5 Minutes

2

Book Borrowing and Returning Process

1- University ID card (Membership is required)

2-The publication that is being borrowed or returned

3 Minutes

3

Clearance Process

1- University ID card

2-5 Minutes

4

Inter-Library Lending Services

1-University graduate or personnel ID card

2-Filling out the Inter-Library Loan Request Form

Loaned : 2 Business Days

Borrowed: 7 Business Days

5

Customer Services

1- Fulfillment of the user's printed or electronic requests

5 Minutes

6

Audio-Visual  Materials Services

1- University ID card

2-User’s requests

a)Braille printing of the requested publications

b)Scanning and transferring of the requested publications to a CD

c)Scanned publication being turned into .mp3 format

d)Printed publication being turned  into sound format

a- Braille Printing (1 Page): 2 Minutes

b- CD with scanning pages (1 Page)  : 2 Minutes

c- 2 Minutes (1 Page)

d- 10 Minutes (1 Page)

7

Correspondences

1-Incoming Document / Outgoing Document

½ Days

8

Rare Books

1-The publication that is being requested to be scanned  (In accordance to the Copyright Law)

1 Minute (Page)

Primary Contact: Ege University Rectorate Directorate Of Library And Documentation Department Office

Name:Cengiz COŞKUN

Title:Department Manager

Tel:(0232) 388 18 41

Fax:(0232) 388 11 00

E-Mail:coskun.cengiz@ege.edu.tr

Secondary Contact:Ege University Rectorate Directorate Of Library And Documentation

Name:Ali Cemal Demir

Title: Deputy Director.

Tel:(0232) 388 27 05

Fax:(0232) 388 11 00

E-Mail:ali.cemal.demir@ege.edu.tr